Terms & Conditions
Shipping Area (for No Sad Story book purchases)
We ship to the 48 contiguous United States, excluding Alaska, Hawaii and U.S. territories.
Shipping Rates (for No Sad Story book purchases)
- Free Shipping is included!
- Expedited Shipping is an additional $13.65 per order.
Forms of Payment
Whether purchasing a book or making a donation, we accept payment only through PayPal, at this time. PayPal is a well-known, trusted, and secure way to make payments over the Internet.
Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don’t have a PayPal account. Find out more information by going to the PayPal web site at http://www.paypal.com.
When making a payment you are temporarily transferred from our site to PayPal secure site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.
Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read PayPal’s Terms & Conditions and Privacy Policies carefully.
After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice.
Donation Refund Policy
We are grateful for your donation and support of our organization. Donations are normally nonrefundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
Book Returns, Refunds & Exchanges
If you are dissatisfied with your purchase of No Sad Story for any reason, NSSM will accept the return of undamaged merchandise for a full refund, less any shipping charges. Customers must ensure that the merchandise is packed for return in such a manner as not to incur damage during the shipping process.
If the item you have received is damaged in transit or defective, please photograph any damage to the packing materials before discarding them, and contact us at firstname.lastname@example.org. We will gladly offer you an exchange or refund. We do require that you return the defective item to us (we will provide a postage-paid label) in order to receive your credit/exchange.
Returns transactions must be initiated within 30 days of receiving your order.
We do not accept returns of any autographed books personalized to individuals, unless the book is defective.
We require a receipt or sufficient transaction identification information (name, shipping address, date of purchase) to match you up in our online sales records in order to issue a refund or exchange.
NO RETURNS, EXCHANGES OR REFUNDS will be issued without a receipt or sufficient proof of purchase, or for books purchased from a used book store.
By making a donation or purchasing a book on our website, you will be automatically added to our e-mail list. We will email occasional announcements and updates. We do not sell or rent your information to third parties.
You may contact us by phone at (919) 679-1933, by email at email@example.com, or by submitting your inquiry through our online form submission by clicking here.